Ask for help
Scarleteen began with direct questions from young people and continues to offer and prioritize our direct services. You can access different kinds of help from us tailored just for you, with our text service, live chat, moderated message boards, and more. We can provide all of our direct services to people age 13 and up.
Message Boards
Whether you’re looking for information or help for yourself, want to read or take part in a group discussion, or offer up support for others, you can talk to staff, volunteers, and peers on the boards. They’re open 24/7 most days of the year, and are actively moderated for everyone’s safety and security.
Live Chat
Chat is open and available when you see the chat icon floating on any page of Scarleteen.
Chat is available when we have team members available to staff it, but you can also request a time to use chat via message boards text service or by contacting us in email.
Click here for more about chat.
When the service is online, click the button below to start chat.external link, opens in a new tab
Text/SMS
The SMS service is available for short conversations 24/7 most days of the year. It is free, but message and data rates apply, just like with any texts you send or receive to or from anyone. It is also limited to texters in the U.S.
To opt-out, just text STOP to 66746 anytime.
Advice
Advice questions with in-depth responses from our fantastic writers are the OG Scarleteen format. Although we read every submission, only some will result in replies or published columns, so for immediate and guaranteed answers, you can submit your question to our other services, too.
IMPORTANT: By using any of our services you are agreeing to follow our user guidelines and policies. Please note that none of our services are appropriate for medical emergencies and that anyone under 13 requires parental consent to use our services. You can read more on this and how to use our direct services by clicking here.
Scarleteen’s direct services are open and available most days of the year, except for the following holidays:
- Christmas Day (12/25)
- 1st day of Hanukkah (12/26)
- New Year’s Day (1/1)
- Martin Luther King Day (1/20)
- Holi (3/14)
- Passover (4/13)
- Juneteenth (6/19)
- Labor Day (9/1)
- Rosh Hashanah (9/23)
- Yom Kippur (10/2)
- Diwali (10/20)
- Halloween (10/31)
Other options
Other Resources
Need something we can’t provide or just want to check out other sites?
Click here to view our collection of 187 external resources.
Something else? Email Us
For things like parent questions, media queries or partnership asks, send us an email using our contact form.
