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Just a quick update about a change starting at Scarleteen, for those who use our direct services.
With both our message boards and text service, we have told our users for many years now that they can expect a reply from a staff member or volunteer within 24 hours, though most have usually received replies more quickly than that, often even within minutes at certain times of day.
We need to make an adjustment to that timetable. Starting today, users of our direct services should be prepared for a window of waiting as long as potentially 48 hours (but more realistically, a few hours rather than within minutes).
Over the last year, we've been more short-handed with volunteers than usual. Some of our core volunteers have been winding up working more hours than volunteers should be expected to work. Per usual, our very modest budget also does not allow us to hire additional staff. Being shorthanded here is often especially typical during the summer months. Alas, that also happens to be thRead more...