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Scarleteen's users are diverse, as are the reasons they find us, and the issues they bring to us. For some, the needs are as basic as needing to know how and when to use a condom or a hormonal contraceptive, or learning the names and functions of body parts. Some want help figuring out if sex with another person is something they want or not, or are ready for; some need help learning to negotiate or assert their sexual or interpersonal wants and needs. Many just need to know, from especially from someone who doesn't want anything from them, that it's okay for them to have sexual feelings and a sexuality. Many users like these have access to sexual healthcare, supportive and caring families or communities, and haven't experienced great sexual or interpersonal traumas. For those users, we're often something they need, but not something they can't manage without. We're a valuable helper, but not the only help they've got to draw on.
Some of our users come to Scarleteen just once or twicRead more...
And on ice! (No, not on ice, sorry. That'd sure be fun, though.) "Scarleteen Live" is something we think is pretty exciting, even without ice skates and kooky costumes, but probably isn't quite as exciting as it sounds, either. There aren't even any song and dance numbers. (Yet.)
Here's what this is all about, for real.
Just below the Scarleteen 101 section on the left-hand sidebar over there, you should see something new today that looks like this:
Or, you'll see an image that looks like that one, but which says it's offline, and makes a sad-face because, as you know, someone not being online to help when you want is a bummer.
That's our brand new, shiny, live site helpline. It's a web-based, real-time chat system our visitors can now use to be able to connect with one of our staff or volunteers directly for quick help.
What kind of help? If you're new to the site, and are having any trouble navigating, or have any kind of technical problem using the site, yoRead more...
Just a quick update about a change starting at Scarleteen, for those who use our direct services.
With both our message boards and text service, we have told our users for many years now that they can expect a reply from a staff member or volunteer within 24 hours, though most have usually received replies more quickly than that, often even within minutes at certain times of day.
We need to make an adjustment to that timetable. Starting today, users of our direct services should be prepared for a window of waiting as long as potentially 48 hours (but more realistically, a few hours rather than within minutes).
Over the last year, we've been more short-handed with volunteers than usual. Some of our core volunteers have been winding up working more hours than volunteers should be expected to work. Per usual, our very modest budget also does not allow us to hire additional staff. Being shorthanded here is often especially typical during the summer months. Alas, that also happens to be thRead more...