direct service

Support Scarleteen: Your Support Gives Young People Our Support

Scarleteen SupportometerYou probably heard that Siri, the digital assistant on the iPhone 4S, could help someone find Viagra or a sexual escort, but not a family planning clinic, a local pharmacy to get a birth control prescription filled or an abortion provider

Some people sure paid a lot of money for a tool that didn’t serve them or others well. Scarleteen users get those services and much more for free. We give teens and young adults real people to talk with, for nearly 24 hours a day and 7 days a week, when the thousands of pages of in-depth, thoughtful information at Scarleteen don’t have all they want or need. While all of that is free to our users, providing it to them costs money.

Scarleteen Direct Service Response Time Changes

Just a quick update about a change starting at Scarleteen, for those who use our direct services.

With both our message boards and text service, we have told our users for many years now that they can expect a reply from a staff member or volunteer within 24 hours, though most have usually received replies more quickly than that, often even within minutes at certain times of day.