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» Scarleteen Boards: 2000 - 2014 (Archive) » EXPERT ADVICE » Ask Scarleteen » Site question

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Author Topic: Site question
Dorah
Neophyte
Member # 110918

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Why is you live chat never active?
Posts: 1 | Registered: Jul 2014  |  IP: Logged | Report this post to a Moderator
Heather
Executive Director & Founder
Member # 3

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It is not never active.

On average, we're running chat a few hours a day every day. In the last week, we have been struggling with both a low staff and some big tech problems, so it has been available slightly less often than usual.

However, when it is and is not available is based on when we have staff available to work it, and staff available who also are not having to do other work at the same time. Because we are a small organization with a very modest budget to work with, and a mostly volunteer staff, again, that usually just means a few hours a day. Sometimes it will mean it's not available at all in a given day, however, we run three direct services here at the site, so there is usually always another option.

As well, we have thousands and thousands of pages of content on the main site, so it is very rare for someone to bring us an issue in chat they can't find answers to in our existing content.

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Heather Corinna, Executive Director & Founder, Scarleteen
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Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

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