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» Scarleteen Boards: 2000 - 2014 (Archive) » EXPERT ADVICE » Ask Scarleteen » live chat not working even when an operator is present

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Author Topic: live chat not working even when an operator is present
fluorite
Activist
Member # 109610

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Not sure if this is the right place to post this but...I've now tried to ask a question in live chat several times over several days in two different browsers (safari and firefox). It has worked once in firefox but now won't work in either browser. It says that chat is open and I've tried the standard restarting the brower, the internet, and the computer. Do you know what I can do?
Posts: 54 | Registered: Feb 2014  |  IP: Logged | Report this post to a Moderator
Heather
Executive Director & Founder
Member # 3

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I am not hearing this reported from anyone else, and know chat has worked fine for users all morning, as I have been working there.

So, my guess is that it is probably on your end (especially since it worked for you before). If you have cleared your cache and restarted your browsers, I'm afraid I don't know what to offer, especially without seeing what is happening when you try and open it.

Unfortunately, due to an epic fundraising fail, we are able to ask little of our developer right now. If you can send us an email that says exactly what is happening when you try -- screenshots are also often helpful -- I will forward it on, but it may be a while before a response or a fix, if, in fact, it is something on our end. [Frown]

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Heather Corinna, Executive Director & Founder, Scarleteen
About Me Get our book!
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

Posts: 68290 | From: An island near Seattle | Registered: May 2000  |  IP: Logged | Report this post to a Moderator
Heather
Executive Director & Founder
Member # 3

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(Note for anyone else who may experience this: this was remedied by this user just clearing their browser cache.)

--------------------
Heather Corinna, Executive Director & Founder, Scarleteen
About Me Get our book!
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

Posts: 68290 | From: An island near Seattle | Registered: May 2000  |  IP: Logged | Report this post to a Moderator
   

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