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» Got Questions? Get Answers. » COMMUNITY ANNOUNCEMENTS & HELPS » Site Help and Service » Getting Message That Scarleteen is Offline

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Author Topic: Getting Message That Scarleteen is Offline
moonlight bouncing off water
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When I try to access Scarleteen from my computer, I get this message:"Scarleteen is currently offline while we perform some essential upgrades and maintenance. Sit tight and we hope to have everything back up and running within just a few minutes.". Yet when I use my phone I can access the site like normal, what is going on? Is this a problem with the site or with my computer?

UPDATE: I just figured out how to acees the forums from my computer by using the direct url rather than trying to access it via the main site. Then I tried to access the main site via my phone (since I have a shortcut that brings me right to the message boards) and I couldn't. This makes a bit more sense now, sorry if this is how things are supposed to be right now.

ONE FINAL UPDATE: if I try to navigate to the main site by visiting the forums first and then click "home" at the top of the page I can access the mainsite.

[ 01-03-2013, 11:15 AM: Message edited by: moonlight bouncing off water ]

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~moonlight

I am ME and that is the only label I need.

Posts: 864 | From: Ontario, Canada | Registered: Oct 2009  |  IP: Logged | Report this post to a Moderator
Heather
Executive Director & Founder
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Have you tried clearing your browser cache? Sounds like that's probably the issue: it's likely pulling up a cache of a time you accessed the main site when it was down for upgrades.

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Heather Corinna, Executive Director & Founder, Scarleteen
About Me • Get our book!
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

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moonlight bouncing off water
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I just tried that and I am still having the same problem. I also have the problem now with the internet browser on my phone (cannot access main site directly) which leads me to think it might not be a problem on my end, but I suppose unless someone else is experiencing the same problem it must be on my end, even though it is happening on two seperate devices of mine.

When was the last time the site was down? I only started having this problem yesterday.

Also, this isn't a huge deal for me as I can access the site indirectly so its okay if you don't worry about this.

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~moonlight

I am ME and that is the only label I need.

Posts: 864 | From: Ontario, Canada | Registered: Oct 2009  |  IP: Logged | Report this post to a Moderator
Heather
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We've been going bananas trying to fix this -- a donor reported the same trouble - and couldn't find anything wrong, but we think we've finally got it sorted.

can you give a holler when you try again?

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Heather Corinna, Executive Director & Founder, Scarleteen
About Me • Get our book!
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

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moonlight bouncing off water
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I just tried from my phone and had no trouble, the site appeared as normal. I presently don't have antivirus software on my computer, but once I do and begin usi ng the net, I'll try from my home computer.

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~moonlight

I am ME and that is the only label I need.

Posts: 864 | From: Ontario, Canada | Registered: Oct 2009  |  IP: Logged | Report this post to a Moderator
moonlight bouncing off water
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Just wanted to say that I just tried to access Scarleteen's main site from a computer that I have never used to access the main site and I still got that message.
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Kachina
Scarleteen Volunteer
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Hmm, I fixed it (again) and implemented some changes that should prevent it from breaking in the future. Thanks for letting us know!

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~Kat
Scarleteen Volunteer

Humans are allergic to change. They love to say, "We've always done it this way." I try to fight that. That's why I have a clock on my wall that runs counter-clockwise. - Grace Hopper

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moonlight bouncing off water
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Just tried again and it is working. [Smile]
Posts: 864 | From: Ontario, Canada | Registered: Oct 2009  |  IP: Logged | Report this post to a Moderator
   

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