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» Got Questions? Get Answers. » COMMUNITY ANNOUNCEMENTS & HELPS » Site Help and Service » IMPORTANT: Scarleteen in Summer

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Author Topic: IMPORTANT: Scarleteen in Summer
Heather
Executive Director & Founder
Member # 3

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Hey there!

In case this is your first summer around the boards, know that this tends to be the time of year when we have the most traffic, the most readers in need of direct help, but also the least staff/volunteers.

In other words, it tends to get very busy around here, and that can mean that users will sometimes have to wait a bit longer to get replies than usual and/or that we may not even always catch all posts.

I'm sorry to see this has happened with a few posts from users over the last couple of weeks: ideally, we'd rather that never happened, and are always sorry when it has. Unfortunately, though, with so many users and so few resources to serve users, this will happen now and then, even when we are trying our hardest to serve everyone.

If and when you ever make a post and have waited more then 24 hours for a reply, please know that you don't have to just sit waiting. You can:
a) bump your post with another reply (but again, please give us 24 hours first)
b) use the "contact us" link at the bottom of any page to send an email to remind us, or
c) use our text service instead

Just make sure that per usual, you please use the search function of the boards and main site first to be sure your question has not already been answered. Chances are, it probably has: there are literally tens of thousands of questions and answers on the boards already, and thousands of pages on the main site, too.

We totally get, though, that sometimes even when a question has been answered, you might still want some one-on-one anyway, and that's always okay. We just ask you be a little extra patient during our busiest times.

Thanks much!

--------------------
Heather Corinna, Executive Director & Founder, Scarleteen
About Me • Get our book!
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

Posts: 67051 | From: An island near Seattle | Registered: May 2000  |  IP: Logged | Report this post to a Moderator
Heather
Executive Director & Founder
Member # 3

Icon 1 posted      Profile for Heather     Send New Private Message       Edit/Delete Post   Reply With Quote 
(Just bumping this to be sure everyone sees it.)

--------------------
Heather Corinna, Executive Director & Founder, Scarleteen
About Me • Get our book!
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. - Margaret Mead

Posts: 67051 | From: An island near Seattle | Registered: May 2000  |  IP: Logged | Report this post to a Moderator
   

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